Mobile / App
Your bbt99 account connects directly to bKash and Upay — the two mobile wallets most people in Bangladesh already use for everyday transfers. Open the cashier from any screen to move money in or out, and check your balance and transaction history right inside your account area.
Depositing into your bbt99 account starts at the cashier, which you reach from the account menu after logging in. We've set up the cashier to show only the payment routes configured for Bangladesh, so bKash and Upay appear at the top of the list. Select the one you use day-to-day, enter an amount, and follow the confirmation screen. The fields on that screen match what your wallet app shows — send to the number or account reference displayed, then return to confirm.
From your account menu, tap or click the deposit section. The cashier loads the payment options configured for your account region.
Choose the wallet you want to fund from. The cashier shows the receiving number and any reference code you need to include in your wallet transfer.
Type the amount in the cashier field, then open your bKash or Upay app and complete the transfer to the number shown. Include the reference code exactly as displayed.
Return to the cashier screen and tap confirm. Once the transaction clears, your bbt99 balance updates. Check the account history tab to see the deposit record.
When you want to take money out, the withdrawal section sits in the same account menu as the deposit cashier. We process withdrawals to the same wallet type you used when funding — so if you deposited via bKash, your withdrawal goes back to that bKash number. This matching approach reduces delays and keeps the account-to-wallet path clean. Open the withdrawal form, choose the method, enter the amount and confirm.
Go to your account menu and select the withdrawal option. The form lists the methods available for your account based on your deposit history.
Select bKash or Upay as the destination. The form pre-fills the wallet number linked to your account — confirm it matches your active wallet.
Type the withdrawal amount and complete any verification step shown on screen. Follow only what the form asks — no extra documents are required unless the screen requests them.
After submitting, a reference number appears on screen. Save it. If you need to follow up with support, this reference connects your request to the account record.
Account verification on bbt99 is handled through the fields and prompts shown inside your account area. We do not apply a fixed document list across all accounts — the verification screen tells you exactly what is needed based on your account activity and the payment method you are using. Some accounts are prompted to verify during a first withdrawal; others are asked earlier. Either way, follow only the instructions that appear on your screen. Do not send documents through unofficial channels — the account area is where verification happens.
Log in and look for any verification notice in your account or withdrawal section. The prompt tells you what information is needed before your next transaction can proceed.
The fields shown on your screen define what you need to submit. Do not add extra documents or personal details beyond what the form requests.
Verification takes place inside your logged-in account area. Never share account documents through a chat, email or third-party link not visible in your bbt99 account page.
If a verification prompt is unclear or a step seems unexpected, open support from within your account before proceeding. Our team can confirm what the step requires.
The cashier on bbt99 shows the payment rails configured for Bangladesh accounts. bKash and Upay are the primary mobile wallet routes, and Bank Transfer is available for accounts that prefer direct bank-to-account movement. Each method appears in the cashier only when it is active for your account region. Check the cashier screen to see what is available for your account at any given time — availability can depend on your local eligibility and current account status.
After every deposit or withdrawal, two records exist — one in your mobile wallet app and one in your bbt99 account history. Matching them helps you confirm that funds moved correctly and gives you the evidence you need if a discrepancy ever comes up. The account history tab inside your profile shows each transaction with a reference number, a status label and the amount. Your bKash or Upay app shows the same transfer on its end with a transaction ID.
Each deposit or withdrawal generates a reference number visible in the bbt99 account history and in your wallet app transaction detail. Note both and keep them together for easy matching.
The account history uses status labels such as pending, processing and completed. A completed status on the bbt99 side means the transaction closed on our end — check your wallet for the matching entry.
The history tab in your bbt99 account lists every transaction in date order. Use it to confirm which deposits have cleared and which withdrawals have been submitted or completed.
Save a screenshot of the wallet transaction and the bbt99 history entry for any amount you want to track. If you raise a support query, these two records together let the team resolve it without delay.
Protecting your bbt99 account starts with a few straightforward habits. Always access the platform through the domain bbt99 — check the address bar before logging in or entering any payment information. Wallet ownership verification means your bKash or Upay number should match the one registered to your account before any withdrawal is processed. Our published support route is inside your logged-in account area, not through third-party channels or social accounts.
Before logging in, confirm the address bar shows bbt99. Phishing pages copy the design of real sites — the domain is the one detail they cannot replicate. Make it a habit every session.
Your registered wallet number — bKash or Upay — must belong to you. We match the wallet to your account before releasing a withdrawal. Never use another person's wallet number on your account.
Any identity or document check happens through the fields shown in your own logged-in account area. We do not request verification through external links, social messages or email attachments.
Reach our support team through the live chat or contact option visible inside your account. That is the verified path — not a number found on a third-party site or an unsolicited message.
The questions below cover the most common things people check when managing deposits, withdrawals and transaction records on bbt99. If your question is not here, open support from inside your account.
bKash and Upay are the primary mobile wallet options in the bbt99 cashier for Bangladesh accounts. Bank Transfer is also available. Open the cashier after logging in to see which methods are active for your account at that time.
Check that you used the exact receiving number and reference code shown in the cashier, and that you returned to the cashier screen to confirm after sending. If the balance has not updated, note your wallet transaction ID and contact support through your account.
Withdrawals go back to the same wallet type used for your deposit — if you funded via bKash, the withdrawal routes to bKash. This matching rule is part of how we keep the account-to-wallet path clean and reduce processing issues.
A pending status means the withdrawal is in the processing queue. Check the account history for a reference number, then open support from inside your account and share that reference. Avoid submitting the same withdrawal request twice while one is pending.
The cashier and withdrawal form display the minimum and maximum amounts for each payment method at the point of entry. Follow the limits shown on screen — we do not publish a fixed universal minimum here as limits can vary by method and account.
Log in and check your account area for any active verification prompts. If no prompt appears and your withdrawal form is accessible without a block, your account verification is in good standing. Contact support from inside your account if you see an unexpected restriction.